FAQ
How long does EcoPath™ matting last? How often does it have to be replaced?
EcoPath™ sustainable entryway matting solution offers and unmatched, unsurpassed 5-year warranty. Customers can be sure that EcoPath™ products will continue to meet and exceed their requirements for safety, cleanliness and durability for years after installation.
What is the average cost of installation for a typical entryway?
The cost of “installation” is typically the cost of the product. Our sustainable entryway matting is precision-made to the exact specification of each order. Installation is usually done by the customer in a matter of minutes – just unroll and slide into place.
How long does a typical EcoPath™ installation take?
Because our sustainable entryway matting is precision-made to the exact measurements of each project, installing is usually done by the customer in a matter of minutes – just unroll and slide into place.
Does EcoPath ™ guarantee flooring from slips/falls?
No, no product can guarantee a 100% slip and fall free environment. By having a high-coefficient of friction floor covering and by removing and trapping tracked-in moisture, EcoPath™ minimizes the risk of slip-and-fall accidents along with the accompanying liability, stress and costs that these entail.
How do you clean EcoPath™ mats?
EcoPath™ entryway matting products are low maintenance and are easily kept clean with daily vacuuming. In addition, EcoPath™ mats should be extracted at least twice a year for deeper cleaning. We recommend more frequently in entrances with heavy traffic and / or heavy soil tracking.
Is EcoPath™ price competitive?
Yes. EcoPath is a premium, top-quality product sold factory direct at a bargain price. Mats that look or claim to perform half as well as EcoPath™ are generally much more costly due to shipping, duty and layers of distribution and in the end don’t compare.
What level of ongoing customer service does EcoPath™ provide?
Our dedicated customer service representatives are eager and able to help. A live, friendly customer service representative is easily accessible at 888-845-9276. Additionally, the regional field representative who assisted with the placement of the original order is easily reachable by phone or email and, if the situation warrants, will make an on-site visit to accurately asses the problem.
How do I figure how much to purchase?
EcoPath™ field representatives expertly and precisely measure each order on a case by case basis to ensure that all entrance travel paths are covered such that visitors step on mat surface two or more times before stepping onto a hard surface floor.
How do EcoPath™ mats handle spills?
EcoPath™ mats allow moisture and debris to travel beneath the mat’s surface where it spreads out and is contained in the subsurface where it evaporates, keeping water, liquids and particulates off your valuable floors.
Will the new flooring smell temporarily when installed?
EcoPath™ matting products may have a slight scent when first unrolled, but it is neither strong nor offensive – more akin to “new car smell.”
Does EcoPath™ flooring hold up to changes in temperature?
EcoPath™ stands up remarkably well to temperate changes, remaining unaffected at temperatures between 200º F / 93º C and -20º F / -29º C – beautifying your space and providing control over the harshest of weather and traffic conditions.